Not allowed to import files #17031
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cplabsafety
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So, BigCommerce doesn't provide a good helpful error here. |
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This ticket system is to report bugs and feature requests. For support, visit the help page first.
I can log in successfully. I am an admin on my store and my credentials are good. I use CyberDuck every week.
Today I am unable to add csv files to my /dav/import folder. It says Unauthorized.
I can add files to other folders without issue. My /dav/import folder is specifically for BigCommerce product imports and I have used it in the past.
To troubleshoot, I updated my program to the newest software version and relaunched it. Nothing changed.
Instead of dragging the file, I tried clicking the upload file button and selected my file. The program immediately crashed. I submitted a crash report.
Expected behavior
files upload without issue
Screenshots
included
Desktop (please complete the following information):
log.txt


Log Files
Please include the log file. You can reach the logging output in Preferences → Connection.
Additional context
Add any other context about the problem here.
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